1. Introduction
Devanza ("we," "our," or "us") operates the Devanza salon and spa management platform, including our website at devanza.com and any associated mobile applications (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our Service.
Devanza is operated by Devura, headquartered in Amman, Jordan. We serve businesses and individuals across Jordan, the United Arab Emirates, and the broader Middle East region. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Account registration details: name, email address, phone number, and business information
- Profile information: salon or spa name, address, staff details, and service offerings
- Payment information: billing address and payment method details (processed securely through third-party payment processors)
- Communications: messages, feedback, and support requests you send to us
- Booking data: appointment details, client preferences, and service history
2.2 Information Collected Automatically
- Device information: browser type, operating system, device identifiers, and screen resolution
- Usage data: pages visited, features used, session duration, and interaction patterns
- Location data: general geographic location derived from your IP address
- Log data: IP address, access times, referring URLs, and error logs
2.3 Information from Third Parties
We may receive information from third-party services you integrate with Devanza, such as calendar applications, social media platforms, or payment processors, in accordance with their respective privacy policies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Service, including appointment scheduling, client management, and analytics features
- To process transactions, send invoices, and manage subscription billing
- To communicate with you about updates, promotions, and support matters
- To personalize your experience and provide tailored recommendations
- To monitor and analyze usage trends to improve our platform
- To detect, prevent, and address fraud, security issues, and technical problems
- To comply with legal obligations under Jordanian and UAE law
4. Data Sharing
We do not sell your personal information. We may share your data in the following limited circumstances:
- Service providers: trusted third parties who assist us in operating the platform, processing payments, sending communications, or analyzing data, subject to confidentiality obligations
- Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction
- Legal requirements: when required by law, regulation, or legal process, or to protect the rights, safety, or property of Devanza, our users, or the public
- With your consent: when you explicitly authorize us to share data with third parties
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption of data in transit (TLS/SSL) and at rest, regular security audits, access controls, and secure hosting infrastructure. While no method of transmission or storage is completely secure, we strive to protect your data using commercially reasonable means.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Correction: request correction of inaccurate or incomplete data
- Deletion: request deletion of your personal data, subject to legal retention requirements
- Portability: request a copy of your data in a structured, machine-readable format
- Objection: object to the processing of your data for certain purposes
- Withdrawal of consent: withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact us at privacy@devanza.com. We will respond to your request within 30 days.
7. Cookies
We use cookies and similar tracking technologies to enhance your experience on our platform. These include:
- Essential cookies: required for the platform to function properly, including session management and security
- Analytics cookies: help us understand how users interact with our platform so we can improve performance and features
- Preference cookies: remember your settings and preferences for a personalized experience
You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit the functionality of the Service.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: